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Burnsville, MN - The Central Station Alarm Association (CSAA) is pleased to announce that Trans-Alarm of Burnsville, MN has achieved the prestigious CSAA “Five Diamond Certification.”
This certifies that 100% of their central station operators have achieved proficiency and certification by passing the CSAA Central Station Operator Training Course Level I. This course covers virtually all phases of central station communications with customers, law enforcement, fire and emergency services. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement in local areas.
In order to achieve the “Five Diamond Certification,” each operator must have not only passed the course, but demonstrated:
- Proficiency in alarm verification, which helps reduce false alarms;
- Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers;
- Knowledge of electronic communications equipment, including radio;
- An understanding of the codes and standards associated with others; Underwriters Laboratories, National Fire Protection Association and
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities.
In addition, these Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.
There are approximately 2,700 central stations in the United States. Of this group, fewer than 100 central stations have achieved the “Five Diamond Certified” status.
Mr. Terrence Mullett, CEO & President of Trans-American Security Services, the parent company of Trans-Alarm, stated “Achieving Five Diamond Central Station certification is a major milestone towards our continuous quest of delivering Fanatical Customer Service. Since less than 1% of U.S. Central Stations attain this status, our clients, when they need it most, will notice the difference of our highly trained and local operators.”
In related news, Trans-Alarm, Inc. is proud to announce that Judy Borchardt, a 23 year company veteran and Customer Relations Manager, has been elected to the Minnesota Electronic Security Technology Association (MNESTA) Board of Directors. MNESTA is an industry association representing Minnesota companies that install, service and monitor security and fire systems.
Trans-Alarm, Inc. was founded in 1966 and is a leading Twin Cities provider of security and fire systems, alarm monitoring, video security, access control, and planned maintenance services to commercial and industrial clients throughout the region. The Company operates a U.L. Listed central alarm monitoring station, located at its headquarters in Burnsville, MN.
In August of 2006, Arctic Capital made a strategic investment in Trans-Alarm to provide growth capital and enhance the service capabilities of the Company across Minnesota and the Upper Midwest.
For additional information contact Tracy Little at (952) 894-1700
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